Our external auditing service is suited to cleaning business owners looking to ensure they deliver a perfect service to their clients. Our auditing services uses our 25 years of combined experience in the cleaning industry to provide a detailed overview of how your staff are performing.
Our auditing service can also be used by businesses, government agencies and councils that hire or employ cleaning services to their properties and want to ensure they are getting what they pay for.
An external audit can be useful if there is a dispute between clients and providers regarding the quality of service they are receiving. An external audit can assist with contract negation or even termination due to poor performance.
Our auditing services are conducted on-site using a tailor-made auditing system with questions and checks required to meet your needs, which includes taking photos and providing detailed comments.
Once the audit is completed we will submit a detailed report within 48 hours and follow up with any questions you may have. We are able to conduct these audits at any time of day or night, preferably they would be conducted when your cleaning team has finished their tasks.
How It Works
- Complete the form below to start the process, once we receive your enquiry we will email over a form to collect some further information.
- We will schedule a time to have a brief meeting either in person or online.
- Following our discussion we will design a scope of work and proposal including pricing for you to review
- Once you have accepted our proposal we will design an audit suited to your business. This will include standard audit points and custom points tailored to your business
- We will touch base to organise a time to complete the audit
- Once the audit is complete we will submit our final report and organise a time to chat to awnser any questions you may have if required
We have designed our auditing process to be as simple as possible. We can generally conduct audits with a minimum 7 day lead time but can discuss urgent visits if required.
f.a.q.
You have questions. wE have answers.
Our audits include a detailed review of cleaning staff performance, appearance (if present) photo documentation, and tailored checks based on your business needs. You’ll receive a comprehensive report with actionable insights which you can use to improve your teams service or if you hire a cleaning contractor, you can use it for contract negotiations .
We work with you to customise the audit questions based on your needs, creating specific checks and criteria that reflect your business standards and client expectations.
Both cleaning businesses and companies that hire external cleaning services can benefit. It’s ideal for ensuring staff are performing to standards or verifying that contracted services meet expectations and contract terms.
Audits are most effective when performed after the cleaning team finishes their work, but we can schedule them at any time that suits your business.
The frequency of audits depends on your needs. Some businesses prefer regular audits for ongoing quality control, while others may opt for one-off checks during critical times or when the services provided has been lacking in quality.
The length of an audit varies depending on the size of the site and the complexity of the checks. We’ll provide an estimated time frame during the initial consultation.
It’s up to you. Some businesses prefer unannounced audits to get a true reflection of performance, while others may give staff advance notice. We prefer the unannounced method as this gives a true review of the services provided.
You will receive a detailed report with photos, comments, and suggested improvements. We’ll also follow up to discuss any questions or clarifications.
Yes, the audit can be customised to focus on specific areas of concern or critical tasks.
No, we can audit sites of all sizes, from small offices to large commercial spaces. The audit process will be adapted to fit the scope of your business.
Get in touch
Please use the form to drop us a line, we are happy to awnser any questions you may have
Visit us
Services Available Australia & New Zealand Wide
Phone: (02) 4313 1693
Email: hello@shinexgroup.com.au