Privacy Policy
Introduction
ShineX Group Services PTY LTD ABN 66 651 388 751 ACN 651 388 751 (“we,” “our,” or “us”) is committed to protecting the privacy of our clients and visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal and confidential business information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information necessary for us to provide our normal business services. This may include, but is not limited to:
- Full Name
- Contact Information (email, phone number, address)
- Business Details (ABN, business name, industry)
- Financial Information (billing details)
- Information about your business operations, challenges, and goals.
We collect this information directly from you through our booking forms, emails, phone calls, and during consultations.
2. Use of Personal Information
We use your personal information to:
- Provide consulting services tailored to your business needs.
- Communicate with you regarding appointments, services, and follow-ups.
- Improve and customise our services.
- Process payments and issue invoices.
- Comply with legal obligations and resolve any disputes.
3. Disclosure of Personal Information
We will not disclose your personal information to third parties except in the following circumstances:
- With your express consent.
- When required by law or to comply with legal processes.
- To protect our rights, property, or safety, or those of our clients or the public.
- If our business undergoes a sale, merger, or acquisition, where your information may be transferred as part of the business assets.
4. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes physical, electronic, and managerial procedures to safeguard and secure the information we collect.
5. Access to and Correction of Personal Information
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To do so, please contact us using the details provided below.
6. Retention of Personal Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.
7. Use of Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance your browsing experience and improve our services. Cookies are small data files stored on your device that help us recognise repeat visitors and track site usage.
You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of our website.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will be posted on our website, and we encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:
ShineX Group
Email: privacy@shinexgroup.com.au
Phone: (02) 4313 1693
